Digital vehicle inspections operate on software, making them more useful than their paper ancestors. Technicians use a mobile device to manage the checklist, add comments, repair estimates, and attach photos and videos.
Customers can then see the inspection details with a single click and build trust through transparency.
Saves Time
A digital inspection process allows customers to act actively in approving or declining repairs. They can read and understand the problems using photos and videos sent directly to their phones. This transparency helps break the stereotype of distrust many drivers have about auto repair mechanics. It also enables shops to sell more work by clearly showing customers the reality of their vehicle’s situation and highlighting budding issues that will become serious.
This software can help reduce the time technicians spend on phone calls with customers or service advisors as they can communicate more quickly and effectively through digital inspections and estimates. Customers can review and approve repair recommendations immediately after they receive them in the form of a text or email. This makes it quicker and easier for shops to establish a trusting relationship with their customers. It also eliminates the need for a service writer as it communicates how and why repairs are needed. This saves the shop money and increases their efficiency as well.
Saves Money
With digital vehicle inspection software, technicians can easily access their previous inspection and estimate records. When a customer returns, the team can quickly see what repairs were declined, making it easy to sell more work on their next visit.
Digital vehicle inspection software helps save money by clearly communicating repair recommendations to customers. Using photos or videos, technicians can show what needs to be fixed. This builds trust between the shop and the customer and makes it more likely that the customer will approve the recommended work.
Printed estimates can often be confusing for customers. They might be unable to read the handwriting on paper and may only approve a sliver of work, leaving them with a bill they don’t want or need. Digital vehicle inspections help shops save time and money by providing customers and techs with clear, organized assessment information.
A centralized system for all inspection and estimate processes is also great for insurance companies and dealerships. Having a record of the damage to a car is essential for these businesses as they process first notice of loss claims or work on new vehicles at dealerships.
Increases Customer Satisfaction
The ability to share digital inspections and estimates with customers via email or text is a major win for the auto repair industry. This allows technicians and service advisors to build a presentation of their findings with photos and videos that communicate what needs to be repaired to customers clearly and understandably.
This transparency is vital for building trust with vehicle owners who need help understanding how their car works or what repairs need to be made. It also helps to eliminate skepticism from customers who may feel they’re being taken advantage of by shop employees.
It makes it easy for your team to access inspection results from vehicles in the shop before. This saves time because you can easily search for previous inspections, enabling your technicians to provide a better experience for the customer by giving them more insight into their vehicle’s history with your shop. This can also help them identify a problem that might not have been caught on an earlier inspection, which will help increase their trust in your shop and recommendations.
Increases Employee Efficiency
Seeing is believing, and digital inspections help break many customers’ distrust of auto repair shops. When technicians attach photos or videos of the specific components that need attention, it nudges customers toward approving suggested repairs. Moreover, sharing a digital inspection as part of the estimate creates transparency and builds customer trust.
Additionally, a digital vehicle inspection system allows you to streamline the repair process with your team. With standardized reports and the ability to add additional services, your service advisors can build estimates more efficiently than ever. Moreover, you can also use a digital vehicle inspection to track labor times so that your shop can gain greater profitability over time.
The entire inspection process is digital from start to finish. This means that all of the information is contained within one place, making it easy for your service writers to locate declined work later and chat with the customer about coming back in. This helps you grow your business by increasing customer loyalty and satisfaction.
Increases Sales
Digital inspections are key to putting the customer at ease and building trust. Consumers often assume that auto repair shops are overcharging them, so it’s important to give them transparency during the inspection and estimate process. By showing them a clear breakdown of the cost of repairs with detailed photos and videos, customers are more likely to purchase the services they need.
Using a digital vehicle inspection tool makes it easier to communicate with your customers and eliminates the need for paper documents. Your clients will receive the inspection via customizable text or email and can view all custom photos, video clips, and notes you attach to the record. Additionally, if your team uncovers future or urgent recommendations during an inspection, accessing these findings within the client’s DVI history is easy. By making these recommendations easily accessible, your shop can generate more revenue and build long-term loyalty.